All contracts are subject to the terms and conditions recommended by Finnish Energy. The terms and conditions have been drawn up in cooperation with various authorities and organisations representing customers.
Electricity sales
Electricity sales contracts
valid from 1.12.2014
The terms and conditions of sale of electricity (SME2024) entered into force on 1 December 2024 for all electricity sales contracts of Nurmijärven Sähkö Oy that are valid until further notice. For fixed-term contracts, they will only be applied when the contract in question is renewed. Please check your contract confirmation for the applicable terms and conditions.
Electricity distribution
Network service agreements
valid from 1.12.2024
District heating
District heating contracts
valid from 1.1.2022
Dispute resolution
Dispute resolution bodies in the event of a dispute, if the consumer has submitted a notice of defect to the trader and the parties have not been able to reach an agreement:
If a dispute concerning a contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi).
The primary dispute resolution body is the Consumer Disputes Board. The Consumer Disputes Board may dismiss the matter if the consumer has not first contacted the Consumer Advisory Service.