Invoicing

Choosing an invoicing method

We use the following invoicing methods:

• For consumer customers: e-invoice, Kivra, direct payment, paper invoice
• For corporate customers: e-invoice, paper invoice

We prefer electronic invoicing methods due to eco-friendliness, delivery speed and reliability. Below is a brief description of the options:

• E-invoice
  • Requires an electronic e-invoice authorisation in your own bank. The authorisation can be made in your online bank.
  • You will receive the invoice quickly delivered as an electronic version to your online bank.
• Kivra
  • Requires registration in Kivra. You can use the service from your own computer or by downloading the app from an app store.
  • You will receive the invoice quickly delivered as an electronic version to the digital mailbox. Possibility to receive a free message about an invoice received to Kivra to your email.
  • When you start using Kivra, we will also send you contract confirmations electronically to Kivra in the future.
• Direct payment
  • Requires direct payment authorisation in your own bank.
  • You will receive the invoice to your home in a paper version, and the invoice will be automatically debited from your account on the due date.
• Paper invoice
  • You will receive a paper version of the invoice to your home. Possible delays in mail delivery will extend the delivery time of the invoice.
  • The invoice must be paid manually by entering the invoice information.
• Corporate e-invoicing
  • Requires the implementation of e-invoices in the company receiving the invoices. You can report your electronic invoicing address to our customer service.
  • You will receive the invoice quickly delivered as an electronic version to your own e-invoicing system.

Invoicing cycles

We send our customers electricity and heat invoices either every month, every two months or every three months. Spot-priced electricity products are invoiced monthly. We invoice some special products, such as the maintenance of the electricity connection, once a year.

Estimate or actual consumption?

We will invoice you according to your actual consumption. The old type of estimate invoicing, which was settled/balanced once a year, ended when remotely read meters were introduced. However, sometimes there may be situations where individual hours or days of the month have had to be estimated at the invoicing stage. When the correct consumption data is obtained, it is automatically handled as correction invoice rows on the customer’s invoice.

Invoice due dates

Invoices are due approximately on the 21st to 27th of a month. Unfortunately, we cannot promise a fixed due date for system technical reasons. If you want to postpone the due date of an individual invoice, you can contact Ropo’s service line (09) 4246 1375, or make the change yourself in the MyRopo service. Logging into the service requires strong identification.

Invoice payment status

You can find the payment status of invoices in our Online Service in the Status column. An invoice can have three types of status:

Open = the invoice has an open receivable, i.e. the invoice is fully or partially unpaid

Paid = the invoice has been paid

Completed = The invoice processing has been completed, for example, a credit note for small-scale production has been delivered to the customer for returns.

There is also a green button under the invoices with the text “Go to MyRopo service”. By clicking this, you can go to the MyRopo website to pay your open invoices. Logging into the service requires strong identification.

Invoice copies

If you need a separate copy of your electricity invoice, you can get it in PDF format from our Online Service. Our Online Service requires registration with online banking credentials or a mobile certificate. You can also find all your open invoices in the MyRopo service.

You can find electronically delivered invoices in the electronic archives. Invoices sent to the online bank as e-invoices will remain in PDF format in the online bank for the storage period specified by the bank. There are bank-specific differences here. Invoices delivered to the digital mailbox Kivra will remain there until you deactivate the invoices or Kivra altogether.

Payment reminders

If you forget to pay your invoice, you will be conveniently notified in the same channel where you received the original invoice. Electronic reminders are available for e-invoices for consumer customers and invoices sent to Kivra, as well as for e-invoices for corporate customers. The selection of available banks will increase as banks start supporting the receipt of electronic reminders.

An electronic reminder is delivered quickly, giving you the opportunity to react to an unpaid invoice immediately. An electronic reminder is also an environmentally friendly option and helps reduce errors by eliminating the need to enter information manually. With electronic reminders, we also prevent possible delays and errors in the distribution of paper versions of reminders.

SMS reminders about overdue invoices

If your invoice has not been paid for some reason, we will remind our consumer customers of the overdue invoices by text message before the invoice is sent to collection. The message will be sent to the phone number listed in your customer information.

The message reads as follows:

”Hey! The electricity invoice 123456789 was due xx.xx.xxxx. You can find the invoice in the Online Service. By paying it right away, you avoid any additional costs. T: Nurmijärven Sähkö”