Electricity sales

Moving

When you move, you must terminate your current electricity sales contract and make a new contract to your new address. You can easily make a new electricity sales contract on our website. A network service agreement is formed automatically after you have made the new electricity sales contract.

Your current electricity sales contract cannot be transferred to a new apartment as such, but a completely new electricity sales contract must be made there. Learn more about the contract types and our prices here.

Electricity invoicees and payments

You can find your electricity invoices in our Online Service. You can register as a user of the Service on our website.

If you have registered as a user of the Kivra digital mail service, you can also find our invoices there. You can see any open invoices and related reminder costs with interest in the MyRopo service.

You can choose e-invoice, Kivra digital invoice or paper invoice as the invoicing method. Paperless invoicing saves both your time and the environment. Electronic invoices are a fast way to handle invoices, regardless of time and place. Companies can choose either e-invoices or paper invoices as the invoicing method. More information: Invoicing

In the digital mail service Kivra, you can receive, pay and archive invoices from companies that have joined the service. You can also share invoices with another person registered in Kivra to view.

You can register as a Kivra user at kivra.fi

 

You can place an e-invoice order in your own online bank. Log into your online bank and navigate to e-invoice orders. Search for Nurmijärven Sähkö Oy as the sender of the invoice and add the invoice reference number as the identification information. Finally, check the accuracy of the information and confirm the agreement. Once you have made an e-invoicing agreement, we will be notified automatically of the transition to e-invoices, after which our invoices will be directed directly to your online bank. Switching to e-invoicing will not change your invoicing frequency.

Electricity distribution (network service) and electricity sales are separate from each other. Your electricity network company invoices you for electricity distribution, and the electricity seller of your choosing invoices for the electricity used. Because Nurmijärven Sähköverkko operates as a local distribution network company in the Nurmijärvi area, the local customers of Nurmijärven Sähkö always pay for both electricity use and distribution with the same invoice.

Ropo Oy handles our payment control. The due date of an invoice can be changed in the MyRopo service at www.myropo.fi. On Ropo’s website, you can also make a payment plan for your invoice, if necessary. Ropo also serves by phone at (09) 2315 0433 on weekdays from 8 am to 8 pm and on Saturdays from 10 am to 3 pm.

Yes, you can pay invoices in a payment service or bank even without a bank transfer form. All the information needed to pay the invoice, i.e. the reference number, barcode, beneficiary’s account number, beneficiary, amount and due date, can be found at the bottom of the invoice. If you want to keep the itemized part of the invoice for yourself, you can cut off the bottom part of the invoice with the payment information and deliver it with your signature to the payment service or bank. You can ask your bank for more information.

Electricity sales contracts

After signing the contract, you have received a contract confirmation by letter or in the Kivra digital mail service. You can also find your contract information in our Online Service, to which you can register here.

After the fixed-term contract ends, the electricity will not be cut off, but the contract will automatically be converted into an open-ended contract at new prices. We will notify you of any changes in prices by mail. We will contact you well in advance of the end of your fixed-term contract and send you a follow-up offer. Learn about contract types and pricing.

Fixed-term contract customers can terminate the contract during the contract period by paying a contractual penalty fee. This option only applies to consumer customers, not corporate customers. The amount of the penalty fee depends on the customer’s annual consumption, and you can check the amount in your contract confirmation. The penalty fee is due on the electricity invoice following the termination. After termination, you can make a new electricity sales contract with Nurmijärven Sähkö or another electricity sales company. The new contract will enter into force no earlier than 14+1 days after the termination.

We always send the customer a contract confirmation by letter, which is normally delivered within 2 weeks of signing the contract. If the customer has registered as a user of the Kivra digital mail service, they will receive a contract confirmation in Kivra.

An open-ended agreement can be terminated within a two-week notice period. Terminating a fixed-term contract during the contract period can only be done by paying a contractual penalty fee (termination option does not apply to corporate customers). You can check the amount of the contractual penalty in your contract confirmation. Due to a move, the easiest way to terminate your electricity sales contract is to call our customer service at (09) 8780 7300.

Nurmijärven Sähkö Oy is the seller obliged to deliver electricity in the network area of Nurmijärven Sähköverkko Oy. The delivery obligation is laid down in the Electricity Market Act. Our electricity sales products subject to the obligation to deliver are the Yleissähkö contract valid until further notice and the SPOT-priced electricity sales contract valid until further notice.

An electricity seller with a delivery obligation must provide electricity to consumers and other end users with a main fuse of no more than 3x63A or an annual consumption of no more than 100,000 kWh. The delivery obligation is determined by whether the seller has a significant market position or the largest market share in the network area.

The obligation to deliver also applies to customers who have problems with their credit history or who have not been able to conclude an electricity sales contract with other electricity suppliers.

The average origin distribution of the electricity we sell in 2024:

Fossil energy sources 27.33 %

Renewable energy sources 23.14 %

Nuclear power 49.53 %

The average carbon dioxide emissions from the physical electricity production were 106.81 g/kWh and the amount of used nuclear fuel 0.66 mg/kWh.

Online Service and consumption monitoring

You can monitor your electricity consumption in the Online Service. Register as a user here. In the Service, you can monitor your own electricity consumption on an hourly, daily, weekly, monthly or annual level and compare your electricity consumption with previous years.

In the Online Service, you can, for example, view your contract and customer information, electricity invoices, your household’s electricity consumption and update your information in the distribution interruption / power outage communication service. You can also make a new electricity sales contract.

Make sure that you are registered as a user of the Service. If you have difficulty logging in to the Service after registering, please contact our customer service.

If you have successfully registered and logged in to the Online Service, but you cannot see your contract or consumption information there, the reason may be that you are a secondary party/user to the electricity sales contract. For you to see the contract and consumption information, we need the contract in question from the contract’s primary party/user.

A completed consumer customer power of attorney must be delivered to our customer service, after which we can add the contract information to your Online Service.

For a company’s consumption monitoring, a corporate customer power of attorney is required, and it must be sent to our customer service.

The assignee will receive an email with a link through which they can create an account for the company in the Online Service. An exception are property managers, who can monitor contract and consumption data for several companies. They must submit a power of attorney and register as a consumer customer user of the Online Service first. Company information can then be added to the assignee’s Online Service, so that the contract and consumption information of all the companies one is monitoring can be easily found in one place.

Sometimes our Online Service does not retrieve all the payment information when logging in. Try logging out of the service and logging back in again.

After this, the invoice you paid should appear as paid. However, if this is not the case, you can contact our customer service, and we will check the situation.

Please note that it may take a few days from the payment of the invoice for the status of the invoice to be updated and shown as paid in Online.

With a 15-minute balance settlement period one usually refers to a period that is used when electricity is sold and bought, and consumption reported. The use of a 15-minute balance period makes the electricity system more accurate and flexible, which is important for the balance of the electricity market, especially as the production of renewable energy increases. If the electricity meter at your place of use allows you to use the 15-minute balance period, you can steer and monitor your consumption with 15-minute accuracy instead of the previous hour and gain benefit of the low-priced sales periods.

Electricity distribution

Electricity connections and distribution products

To obtain a building permit in the municipality of Nurmijärvi, a statement on the electricity connection must first be requested. You can order a statement from our customer service.

Next, you can order an electricity connection. This should be done well in advance of the need for electricity.

The electricity connection must be transferred to the new owner either by submitting a copy of the property’s deed of sale, which shows that the electricity connection will be transferred in connection with the sale, or, alternatively, by using the connection transfer form.

If there is no need for electricity on the property, you must contact Nurmijärven Sähköverkko to terminate the electricity connection. Alternatively, the property’s electricity connection can be put into maintenance.

If the property’s need for electricity increases, the size and durability of the connection line and the price of the required main fuse size must be determined by Nurmijärven Sähköverkko. The size of the main fuse must not exceed the size of the property’s connection.

When planning the purchase of solar panels, an advance notification of the size of the equipment must be made so that we can check the maximum connectivity of the property’s electricity connection. Read more: Small-scale electricity production

We will give a separate permit for connecting the production equipment by e-mail when the contractual matters with both the network operator and the seller are in order.

If you are considering getting a home energy storage device, you should familiarize yourself with the topic carefully and talk to our energy advisor, for example! Read more here.

The first thing you should do is check the fuses and residual-current device of your apartment or property. If the fuses are intact, the problem may be a larger outage in our electricity distribution area. You can check power outages on the map.

According to the Electricity Market Act, an electricity user is entitled to a standard compensation when he or she has been without electricity for at least 12 consecutive hours.

  1. You can replace a plug fuse yourself.
  2. Handle fuses should be replaced by a professional electrician.
  3. An automatic fuse installed permanently in the switchboard is easy to use and can be turned back on by yourself but replacing it is a professional’s work. (not recommended as a main fuse type)

If your property repeatedly blows the main fuse, we recommend contacting an electrician who may be able to help balance the use loads so that fuse blows no longer occur.

If your electricity consumption has increased or changed due to, for example, a change in the heating method or use of an electric vehicle, you should contact us either by calling our Technical customer service or via the contact form, due to the possible need for an increase in the size of your property’s electricity connection.

The customer can choose the electricity distribution product themselves. The options are: general distribution, seasonal distribution and time-based distribution.

It is possible to exchange the distribution product once every 12 months. If the product is changed more often, a change fee of 50 € will be charged.

The distribution product does not affect the operation of the service relay provided by our network company. If a control is connected to the meter, the relay switches on between 10:00 pm and 00:00 am and off at 6:00 am. (the minimum on-time is 6 hours).

The power fee will become more common in electricity distribution contracts because of the legislative amendment, but it will not apply to all distribution contracts.

We will inform our customers of the upcoming change well in advance. In the future, the method of calculating the power fee will be based on a regulation issued by the Energy Authority.

Electricity metering

HAN port activation can be ordered via our Meter replacement and/or HAN port activation form. Activation takes place with a delay of five working days from the order.

The data read from the HAN port is unencrypted. By law, to protect the end-user’s metering data, which is personal data, the interface should only provide the required information when the customer interface has been activated at the request of the end-user.

Please note that the data received through the HAN port is not comparable to invoicing information.

In the case of premature replacement of the meter, the customer must have a real need for a replacement. You can order a meter replacement through our form. Meter replacement is free of charge for our customers in our distribution network.

In maintenance and servicing tasks, a faulty meter is replaced as soon as possible, and in these cases, the notification may not be received until the day of the replacement.

In pre-planned, “en-masse” meter replacements, customers are notified of the replacement well in advance.

We are grateful for all the feedback we receive on what we do. With this form, you can give feedback on the replacement of the electricity meter. Thank you!

The free service relay operating in our distribution network area switches on alternately from 10 pm to 00 pm and off at 6 am. This control of the service relay is not tied to the sales or distribution tariff.

We do not supply, service, or maintain home automation systems.

The delivery of time series reading data will not change. This means that going forward, consumption will be seen in 15-minute periods (instead of the previous hour), but it will only be available in the service after 1-7 days.

However, there may sometimes be disturbances in the remote connections of the electricity meters, which may prevent the transfer of data from the meter to our systems. Therefore, the consumption data may remain incomplete. Disturbances can be caused by, for example, a broken communication module of an electricity meter or a fault in the data transfer network.

If data is missing for any hours/quarters, for example due to data transfer problems, it is the distribution network operator’s responsibility to assess the missing consumption data. The assessment shall be carried out no later than five days after the disturbance, unless the measured values are available.

We make the estimate based on the usage profile and earlier consumption data of the property, considering, among other things, the outdoor temperature, weekdays and holidays. The total consumption obtained from the meter serves as the basis for the assessment.

If the customer’s invoice has been generated based on the estimated consumption data, the information will be corrected retrospectively for the entire estimated period in connection with the next invoice, if possible. This does not require any action from our customers.

If you want to cut off electricity from the property/apartment, you must do so using the disconnect button on the electricity meter. If the electricity is cut off by using the property’s main switch, and this has not been separately reported to the network company, consumption assessment will begin at the property, based on earlier consumption. (The service defines the site as defective and thus begins to assess the site according to the Electricity Market Act).

To avoid unnecessary assessments, the electricity should be cut off using the disconnect button on the meter.

During electrical work, the electricity must be cut off by removing the main fuse. (Please inform us of this, and, if the property is without electricity for more than 3 days.)

Other services

In our distribution network area, cable display/mirroring can be ordered from kaivulupa.fi

We offer our customers assistance for felling trees near power lines. Tree felling assistance is provided by Exsane Oy, 050 386 2297, exsane@exsane.fi

Electricity shortage and related power outages

An electricity shortage situation can arise in several different ways, such as a long-term cold spell, a fault in a power plant or electricity distribution connection, or a combination of these. An electricity shortage is most likely to occur during the highest consumption peaks. The need for electricity is usually at its highest on weekday mornings between 7 am and 9 am and in the early evenings between 4 pm and 6 pm. You can influence the probability of an electricity shortage by reducing electricity consumption at the times mentioned above.

In the event of an electricity shortage, the situation is under the control of professionals. Preparations have been made in advance for possible restrictions on electricity distribution. Fingrid and the local electricity network companies have plans and prepared and practiced measures for a possible electricity shortage. Fingrid provides local electricity network companies with information on the amount of power to be disconnected. The local electricity network company then implements the disconnection of electricity distribution in rotating outages in its own area of responsibility. Outage plans have been made in advance to ensure that more critical sites, such as hospitals, are not affected by power outages. The outages will be implemented at Fingrid’s request.

  • When the risk of an electricity shortage is known, it is widely reported and communicated. Possible restrictions on electricity distribution will be made in a controlled manner and, if possible, communicated in advance, unless it is an acute fault.
  • It is not always possible to announce power outages required by an electricity shortage in advance, but efforts are being made to do so.
  • You will be notified of the outage by Nurmijärven Sähköverkko at the latest at the start of the outage through the network company’s own communication channels.

  • Think in advance about what you will do if the electricity is out for two hours.
  • When the risk of an electricity shortage is known, it is widely reported and communicated. The Ministry of Economic Affairs and Employment publishes a press release when Fingrid announces a tightened power situation. Fingrid, local electricity network companies and the media will also provide information about electricity shortages and operating instructions. Follow the news as well as the communications and social media channels of Fingrid and the local electricity network company.
  • Reserve and maintain a home emergency supply with food and drinks. According to the general guidelines, every home should be prepared to cope independently in the event of a disruption for at least 72 hours. Instructions can be found on 72tuntia.fi/en
  • Keep your phone and other IT devices charged and get a few power banks.
  • Stay calm, the situation is under the control of professionals, and the activities have been planned and rehearsed in advance.

Read more about power outages and how to prepare for them.

  • Stay calm, the situation is under the control of professionals.
  • Turn off any electrical appliances that are left on, such as the stove, coffee maker and sauna. You can leave the lights on in one room so that you know when the electricity has been restored.
  • Avoid opening the refrigerator and freezer to prevent food from warming up.
  • Avoid keeping windows and exterior doors open so that the apartment does not get cold.
  • There is no need to contact the electricity network company in the event of power outages related to an electricity shortage. Nurmijärven Sähköverkko informs customers of the situation, e.g. through an interruption/outage map service and separate releases, as well as through direct communication to customers.

Read more about power outages and how to prepare for them.

  • In the event of an electricity shortage, a power outage lasts for about two hours at a time, after which electricity is restored as the outages continue elsewhere until the power shortage is over. The aim of the procedure is to prevent excessive cooling of the properties and the occurrence of damage (e.g. freezing of pipes). Also, the freezer will not start to thaw in two hours, unless its door is opened unnecessarily.
  • In the district heating network, the aim is to keep the water moving in all situations, so that the water circulates throughout the pipes and does not allow cooling or freezing.

  • Do not switch on all electrical appliances immediately after the power is restored. An electricity shortage may still be ongoing and power outages recycled among other electricity users.
  • Check the electrical appliances to make sure that the stove or sauna, for example, was not left on when the power outage began.
  • During and after a power outage, you should be careful when running hot water from the tap or shower. Due to the outage, the water temperature may fluctuate, and exceptionally hot water may come out of the taps.

In a house with district heating, the effects of a couple of hours of a power outage are small.

During a power outage, the heat circulation in the house stops because it is based on an electrically powered pump. After the outage, the heating starts to work normally when the house’s circulation pump is restored to electricity.

During an outage, water may still come out of the taps and showers, but it is not recommended to use it, as the temperature of the water may rise higher than desired. Water may also be warmer than usual immediately after a power outage.

If the heating does not start after a power outage, contact the maintenance company or us. In district heating matters, our on-call number 24/7 is 050 386 2228.

  • In accordance with the Electricity Market Act, no compensation will be paid for outages caused by an electricity shortage, as this is not a defect in electricity distribution.
  • As a rule, rotating power outages due to electricity shortages should not cause direct damage, such as breaking equipment or food spoilage. In any case, all electricity users should be prepared for power outages caused, for example, by storms.
  • Cutting off and restoring electricity should not break, for example, electrical equipment, but electrical equipment must be designed so that it can withstand a power outage.
  • During a short power outage of a few hours, the refrigerator does not warm up, and the freezer does thaw, as long as the doors are not opened unnecessarily.

Under the Electricity Market Act, the customer is entitled to compensation for damages if there is a defect in electricity distribution. Power outages based on an electricity shortage are not a fault in electricity distribution, because the power outage is caused by a reason beyond the control of the local electricity network company.

District heating

District heating contract

Properties in the immediate vicinity of the district heating line can be connected to the district heating network. For more information, contact asiakaspalvelu@nurmijarvensahko.fi.

If you want to transfer your contract, please contact our customer service: asiakaspalvelu@nurmijarvensahko.fi.

A resident of a detached house or semi-detached house must notify the date of their move so that the district heating contract can be terminated for them and the contract transferred to the new resident’s name.

The contract capacity is the capacity agreed with the customer when connecting to district heating, i.e. the maximum heating capacity that the customer needs for their property. Depending on the district heating product, the invoiced capacity is the same or lower than the contract capacity, and it is used as the basis for the basic fee.

Price of district heating and consumption monitoring

The attached price list provides information on district heating connection fees. The connection fee is based on the maximum heating capacity required by the property.

The basic fee covers the fixed costs of district heating operations.

The price of district heating consists of the energy fee, basic fee and VAT. Customers who have joined the district heating network pay an energy fee for the heating energy they use and a basic fee for the capacity they have ordered. You can find more detailed information on the energy fee and the basic fee in the price list.

Yes. You can place an e-invoice order from in own online bank. Log into your online bank and navigate to e-invoice orders. Search for Nurmijärven Sähkö Oy as the sender of the invoice and add the invoice reference number as the identification information. Finally, check the accuracy of the information and confirm the agreement. Once you have made an e-invoicing agreement, we will be notified automatically of the transition to e-invoices, after which our invoices will be directed directly to your online bank. Switching to e-invoicing will not change your invoicing frequency.

District heating and electricity consumption can be monitored through our Online Service kautta.

Disruptions in district heating distribution

The planned service interruptions due to the maintenance of the district heating network are focused on the summer. Customers will be informed about them through releases, on our website and on our social media channels.

In district heating matters, our 24/7 on-call number is 0800 181 811 .

There can be many reasons. Residents of apartment buildings should primarily contact the property’s maintenance company, while those living in detached or semi-detached houses can contact Nurmijärven Sähkö directly.